TROUBLESHOOTING

Fix Uphold Login Issues

Quick solutions to common Uphold login problems and errors. Get back into your account fast.

Can't Remember Email Address

Solutions:

Check your email accounts for messages from Uphold
Look for confirmation emails from when you signed up
Try common email variations you use
Contact Uphold support with your phone number or account details

Incorrect Password Error

Solutions:

Verify Caps Lock is turned off
Try copying and pasting your password to avoid typos
Check if you recently changed your password
Use the "Forgot Password" link to reset your password
Clear browser cache and cookies

2FA Code Not Working

Solutions:

Ensure your device time is synced correctly (most common issue)
Wait for a new code to generate (codes refresh every 30 seconds)
Verify you're using the correct account in your authenticator app
Use backup codes if you saved them during setup
Contact support to disable 2FA temporarily

Account Locked After Multiple Attempts

Solutions:

Wait 30-60 minutes before trying again
Clear browser cache and cookies
Try using a different browser or device
Contact Uphold support if issue persists
Ensure you're not using a VPN that might trigger security alerts

Page Not Loading or Blank Screen

Solutions:

Clear your browser cache and cookies
Try using incognito/private browsing mode
Disable browser extensions temporarily
Try a different browser (Chrome, Firefox, Safari)
Check your internet connection
Update your browser to the latest version

Mobile App Login Issues

Solutions:

Update the Uphold app to the latest version
Clear app cache (Settings > Apps > Uphold > Clear Cache)
Restart your phone
Uninstall and reinstall the app
Try logging in through the web browser instead

Email Verification Link Expired

Solutions:

Request a new verification email
Check spam/junk folder for the new email
Make sure you click the link within 24 hours
Add noreply@uphold.com to your contacts
Try using a different email provider

SMS Verification Code Not Received

Solutions:

Check your phone signal strength
Wait a few minutes (can take up to 10 minutes)
Verify your phone number is correct
Try requesting the code again
Use authenticator app instead of SMS
Contact your mobile carrier

Still Having Problems?

If none of these solutions work, contact Uphold support directly for personalized assistance.

Contact Uphold Support