TROUBLESHOOTING

Fix Uphold Login Issues

Quick solutions to common Uphold login problems and errors. Get back into your account fast.

Can't Remember Email Address

Solutions:

  • Check your email accounts for messages from Uphold
  • Look for confirmation emails from when you signed up
  • Try common email variations you use
  • Contact Uphold support with your phone number or account details

Incorrect Password Error

Solutions:

  • Verify Caps Lock is turned off
  • Try copying and pasting your password to avoid typos
  • Check if you recently changed your password
  • Use the "Forgot Password" link to reset your password
  • Clear browser cache and cookies

2FA Code Not Working

Solutions:

  • Ensure your device time is synced correctly (most common issue)
  • Wait for a new code to generate (codes refresh every 30 seconds)
  • Verify you're using the correct account in your authenticator app
  • Use backup codes if you saved them during setup
  • Contact support to disable 2FA temporarily

Account Locked After Multiple Attempts

Solutions:

  • Wait 30-60 minutes before trying again
  • Clear browser cache and cookies
  • Try using a different browser or device
  • Contact Uphold support if issue persists
  • Ensure you're not using a VPN that might trigger security alerts

Page Not Loading or Blank Screen

Solutions:

  • Clear your browser cache and cookies
  • Try using incognito/private browsing mode
  • Disable browser extensions temporarily
  • Try a different browser (Chrome, Firefox, Safari)
  • Check your internet connection
  • Update your browser to the latest version

Mobile App Login Issues

Solutions:

  • Update the Uphold app to the latest version
  • Clear app cache (Settings > Apps > Uphold > Clear Cache)
  • Restart your phone
  • Uninstall and reinstall the app
  • Try logging in through the web browser instead

Email Verification Link Expired

Solutions:

  • Request a new verification email
  • Check spam/junk folder for the new email
  • Make sure you click the link within 24 hours
  • Add noreply@uphold.com to your contacts
  • Try using a different email provider

SMS Verification Code Not Received

Solutions:

  • Check your phone signal strength
  • Wait a few minutes (can take up to 10 minutes)
  • Verify your phone number is correct
  • Try requesting the code again
  • Use authenticator app instead of SMS
  • Contact your mobile carrier

Still Having Problems?

If none of these solutions work, contact Uphold support directly for personalized assistance.

Contact Uphold Support
UpholdLogin

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