Frequently Asked Questions

Uphold is a multi-asset digital money platform that allows you to buy, hold, and convert cryptocurrencies, traditional currencies, and precious metals. It supports over 200 cryptocurrencies and 27 national currencies.

Visit uphold.com and click "Sign Up". Provide your email, create a password, and complete the verification process. You'll need to verify your identity with government-issued ID.

Creating an Uphold account is free. However, there are fees for certain transactions, trading, and withdrawals. Check Uphold's fee schedule for detailed information.

The official Uphold login page is wallet.uphold.com/login. Always verify the URL before entering your credentials to avoid phishing sites.

Yes, you can access your Uphold account from any device with internet access including desktop, mobile, and tablets. Your account stays synced across all devices.

Common reasons include incorrect email/password, 2FA issues, account lockout after failed attempts, or browser cache problems. See our troubleshooting guide for detailed solutions.

Password reset emails are typically sent within a few minutes. The reset link is valid for 24 hours. Check your spam folder if you don't see it in your inbox.

Yes, Uphold uses industry-standard encryption, two-factor authentication, and multiple security layers to protect your account and assets.

Absolutely! 2FA significantly increases your account security by requiring a second verification step beyond your password. We highly recommend enabling it.

Use the backup codes you saved when setting up 2FA. If you don't have backup codes, contact Uphold support immediately for account recovery assistance.

No, legitimate Uphold staff will never ask for your password via email, phone, or any other method. This is always a sign of a phishing attempt.

Log in to your account, go to Settings > Security > Change Password. Enter your current password, then create a new strong password.

Yes, you can update your email in Settings > Account > Email Address. You'll need to verify the new email address.

Try checking your email accounts for messages from Uphold. If you can't find it, contact Uphold support with other account details like phone number or full name.

Contact Uphold support to request account closure. You'll need to withdraw all funds and complete any pending transactions first.

Yes, Uphold has official mobile apps for both iOS (App Store) and Android (Google Play). The app provides full access to your account features.

No, you use the same email and password credentials for both web and mobile app login. Your account is the same across all platforms.

Yes, the Uphold mobile app supports fingerprint and Face ID authentication after your initial login setup for added convenience and security.

This means your email or password is incorrect. Double-check for typos, ensure Caps Lock is off, and verify you're using the correct email address.

Wait 30-60 minutes before attempting to log in again. If the problem persists, contact Uphold support for assistance.

Clear your browser cache and cookies, try a different browser, disable extensions, or try incognito mode. Ensure you have a stable internet connection.

Check your spam/junk folder, add noreply@uphold.com to your contacts, and request a new verification email. Wait up to 10 minutes for delivery.